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  • Little Rock Athletic Club, Part 2

    Posted on December 29th, 2011 Patricia No comments

    Escola says she and the club’s executive director, Pat Riley Jr., had no idea they’d need to use the medical device so soon after they acquired it. Members were thrilled. “You hate to think about needing it, but our customers were happy to know we had such a device. Surprised, but happy,” Escola says. Although the club announced the arrival of the AED in the member newsletter, it was the incident on the basketball court, and its coverage in an Associated Press story, that really helped spread the word. Read the rest of this entry »

  • Little Rock Athletic Club, Part 1

    Posted on December 22nd, 2011 Patricia No comments

    As the Little Rock Athletic Club approached its 10-year anniversary, the company appeared to have everything its 7,000 members could possibly want. It had 13 tennis, four racquetball and two basketball courts, three cardio areas and a children’s fitness center, a full schedule of aerobics and yoga classes — basically “everything you can imagine,” says the club’s health director Kim Escola. Then one day last March, a member collapsed on the basketball court while resting between his regular noontime games. Read the rest of this entry »

  • Doctors Urged to Help Smokers Quit

    Posted on December 15th, 2011 Patricia No comments

    Millions of smokers in the United States who want to quit might now receive more help from their doctors. On June 27, the Department of Human and Health Services’ (DHHS) Public Health Service issued the report “Treating Tobacco Use and Dependence.” Its effect is to spur primary care physicians to provide more assistance to the people who want to quit smoking.

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  • 8 Steps to a Cleaner Facility, Part 2

    Posted on December 12th, 2011 Patricia No comments

    Make cleanup as easy as possible for your members. Posting signs is a simple way to do this. “Make sure everything is clearly marked so the members know exactly where you want them to put the dirty towels,” says Glassford.

    Make feedback easy. “Complaints are opportunities for you to improve,” says Glassford. Maintaining two-way communication between members and management about cleanliness is important. Suggestions enable you to better your facility while satisfying your customers. Put suggestion boxes in locker rooms and at the front desk, or set up a comment phone line. “We installed a button on our phone system so members can leave their comments about cleanliness in a voice mail box,” says Glassford. “We check it twice a day so we can address member problems immediately.” Read the rest of this entry »

  • Colon Cancer Awareness Raised

    Posted on December 6th, 2011 Patricia No comments

    All last week, Katie Couric, host of NBC’s “Today” program, focused her attention on this country’s second leading cause of cancer: colon cancer. Couric has tremendous personal insight into this subject, as her husband, NBC attorney Jay Monahan, died of this disease two years ago at age 42.
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  • 8 Steps to a Cleaner Facility, Part 1

    Posted on December 5th, 2011 Patricia No comments

    Five different owners share eight tips for keeping things clean and fresh and keeping members from turning up their noses.

    By Jill Higgins

    The cleanliness of your facility can make or break your bottom line. If customers walk into your facility and smell stale sweat, there’s a good chance that they’ll walk right back out. If members jump into the shower and end up with athlete’s foot, they may rethink their membership. You can avoid such incidents by maintaining a strict cleaning schedule. Read the rest of this entry »